Privacy Statement

Important information and who we are

We are Ransomspares.co.uk Limited of Unit 3, Yeobridge Tradepark, Flushing Meadow, Yeovil, BA21 5DL (“we”, “us”, “Ransom”), operating this site on behalf of Pluzs, a trading name of UK Warranty Limited, registered at Pacifica House, Rainton Business Park, Houghton Le Spring, England, DH4 5RA.

Your personal privacy is of great importance to us. We will only use your personal information in accordance with this privacy policy (“Policy”).

By using our website, purchasing goods or services, or interacting with us online, you’re agreeing to be bound by this Policy. This Policy may be updated — please check it whenever you visit our website.

We process personal information about our customers and website users in accordance with the UK’s General Data Protection Regulation (“UK GDPR”). If you have any questions regarding this Policy you can contact our Data Protection Representative by email at [email protected].

We are registered with the Information Commissioner’s Office under registration number 6779183.

What information do we collect about you?

Personal data means any information about an individual from which that person can be identified. The categories of personal information we may collect include:

• Contact Data: Your name and title, address, telephone number(s), email address and any other contact details you may provide.
• Correspondence Data: Your contact history with us, including things you have told us by email, via social media, over the phone, or via live chat.
• Identification Data: Your IP address, information regarding which website pages you accessed and when, and if shared, your location data.
• Marketing Data: Information about your marketing preferences.
• Purchase Data: Data about the goods you have purchased and items saved in your basket.
• Financial Data: Bank account and payment card details.

How we collect your personal information

• Information you give us: By visiting our website, ordering from us, and interactions on our website or social media.
• Information we observe: Through monitoring of our systems including use of telephones and the internet.
• Automated technologies: As you interact with our website, we will automatically collect personal data using cookies. Please see our Cookie Policy for more details.
• Information we create: Where we create an account for you and keep records of our interactions with you.

Why we collect personal information about you and how we use it

The purposes for which we process your personal information and the lawful bases for such processing are as follows:

Why we use your personal information	Type of data	Lawful basis
Managing our contractual relationship with you	Contact, Correspondence, Identification, Purchase, Financial Data	Contract necessity; Legitimate interests
Customer correspondence, complaints and feedback	Contact, Correspondence, Identification Data	Legal obligation; Legitimate interests
Meeting customers’ needs and managing customer accounts	Contact, Correspondence, Identification, Purchase Data	Legitimate interests
Data analytics to improve our website, products and services	Identification Data	Consent (via cookie consent notice)
Marketing purposes	Contact, Correspondence, Identification, Marketing, Purchase Data	Consent; Legitimate interests
Network security	Contact, Identification Data	Legitimate interests
Insurance and legal claims	Contact, Identification Data	Legitimate interests

Ensuring your personal information is accurate

We will keep the personal information we store about you accurate and up to date. We will take every reasonable step to erase or rectify inaccurate data without delay. Please tell us if your personal details change or if you become aware of any inaccuracies in the personal information we hold about you.

Retaining your personal information

We will not keep your personal information for longer than is necessary for the purpose(s) for which we process it. Information will be destroyed or erased from our systems when it is no longer required. For further guidance, contact the Data Protection Representative at [email protected].

What rights do you have in respect of your personal information?

You have the right to:

• Request access to any personal information we hold about you. We try to respond to all requests within one calendar month.
• Rectification of any incomplete or inaccurate data we hold about you.
• Erasure (the “right to be forgotten”) in certain circumstances — where processing is no longer necessary, consent is withdrawn, processing is unlawful, or we have a legal obligation to erase.
• Restriction of processing in certain circumstances.
• Data portability — your personal information in a structured, commonly used, machine-readable format where applicable.
• Object to certain types of processing, including legitimate interests based processing and automated processing.
• Withdraw consent at any time for any processing based on consent (without affecting the lawfulness of prior processing).

If you wish to exercise any of the rights set out above, please make the request in writing to the Data Protection Representative at [email protected].

How we keep your data secure

We use reasonable and up to date security methods to keep your personal information secure and to prevent unauthorised access. We have procedures and technologies in place including physical and technological protection, data encryption, patch management, access rights management, vulnerability scanning and penetration testing, and network monitoring. We will ensure your personal information is only accessible by those who need to see it for their specific role.

Providing information to third parties

Employees and business partners

Our employees who need to access your data will view it in order to manage your engagement with us. Our business partner, Pacifica Appliance Services Limited, will receive your personal data to fulfil orders you make via our website. You can read Pacifica’s privacy policy at pacifica.co.uk/privacy-policy.

Service providers

We also use service providers who may process personal information on our behalf. We will not disclose your personal information to a third party without your consent unless we are satisfied that they are legally entitled to the data.

Third party marketing

Where you have given us consent to share your data with third parties for marketing purposes, we will share your personal data with our business partners. You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message or by contacting us.

Other circumstances

We may also disclose your personal information to third parties:

• in the event that we sell or buy any business or assets;
• if we or substantially all of our assets are acquired by a third party; and
• if we are under a duty to disclose or share your personal information in order to comply with legal obligations or to protect our rights, property, or safety.

Transferring your personal information outside the United Kingdom

We will not transfer your personal information outside the UK unless such transfer is compliant with the UK GDPR — i.e. the receiving country ensures adequate protection, appropriate safeguards are in place (such as binding corporate rules or International Data Transfer Agreements), or a UK GDPR derogation applies.

Breaches of data protection laws

If you consider that we have not complied with data protection laws in respect of personal information about yourself, you should raise the matter with our Data Protection Representative at [email protected]. We take any breach of the UK GDPR seriously.

Right to lodge a complaint

If you have any issues with our processing of your personal information and would like to make a complaint, you may contact the Information Commissioner’s Office on 0303 123 1113 or at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.